DUSME

A pre-paid mobile plan providing flexibility, spend control and a host of value added services

Benefits
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	Multiple connection discounts- Special discount on purchase of multiple business mobile connections.
	Pay by the second- your calls are charged by the second and not rounded up to the next minute.
	mobile payments- Travel the world and keep in touch.
	MyWorld- Unique portal on every SIM that allows you to catch the latest news and sport
	next generation mobile services- Video Mail answers your video calls for you when you are not able to accept the video call
	Call Management- you can handle two calls and switch between them
	Out of credit Calls- If you've run out of credit, need to make a call and can't get to a shop
	International Roaming- Enjoy an extensive international roaming footprint, visit roaming section for the latest international roaming rates and destinations.
	multiple recharge option- You can choose from a wide variety of recharge cards
Features
	features National Business Calling Circles- All national calls within your business
	International Preferred Destination- All international calls to your preferred destination will enjoy 10% additional discount.
	Free access to value added services- Get Voicemail, Missed Call Alert, Caller Line ID

Joining benefits

Activation fee	AED 55
1st Annual renewal fee waived off	AED 55
Initial Credit	AED 10
Other Credit	AED 45, over 4 months

National & international benefits

National calls (mobile & landline)	0.5 fils/ second
Video Calls	1 fils/ second
National SMS	18 fils/ message
International SMS	60 fils/ message
National MMS (50kb)	45 fils/ message
Data usaage	1 fils/ kb

Extra benefits

International Preferred Destination	10% discount
National Business Calling Circle	50% discount
Monthly automatic recharge	10% discount

Terms and Conditions apply.

Service	Activation fee	Monthly fee	Usage charge
caller ID	Free of charge	Free of charge	Not applicable
call forward	Free of charge	Free of charge	Standard call charges
call waiting	Free of charge	Free of charge	Not applicable
call hold	Free of charge	Free of charge	Standard call charges
call conference	Free of charge	Free of charge	Standard call charges
call barring	AED 50	AED 10	Not applicable

miscellaneous services

SIM swap	AED 50
Reconnection	AED 50
Copy of contract	AED 50
Add. Copy of bill (itemised)	AED 50
Dishonoured Credit/ Debit Card	AED 120
Dishonoured Cheque	AED 120
Late payment fee	AED 50
Change of contract ownership	AED 50

	Standard IDD Charges (AED per min)
Country	Peak	Off-peak
UK	2.69	1.91
Germany	2.12	1.37
France	2.12	1.37
Switzerland	2.69	1.91
Netherlands	2.12	1.37
Saudi Arabia	2.12	1.37
Kuwait	2.12	1.37
Bahrain	2.12	1.37
Qatar	2.12	1.37
Oman	2.12	1.00
Lebanon	2.40	1.89
Egypt	2.40	1.89
Jordan	2.40	1.89
Iran	2.40	1.89
Syria	2.40	1.89
USA	2.12	1.37
Australia	2.69	1.91
South Africa	2.69	1.91
India	2.40	1.89
Pakistan	2.40	1.89

du is dedicated to ensuring your organisation’s success. Dedicated service professionals have the knowledge and experience to ensure that your organisation is provided with the best telecommunication services to meet all client needs.

du Customer Care – a service dedicated to you – is available to contact 8 am to midnight. Qualified agents offer services in Arabic, English and Hindi.

In addition, our business Centres across the UAE will offer you all the specialist business advice and services you need – all under one roof.

Contact us: Customer Care (UAE): 188

Customer Care (from overseas or using any other operator): +971 4 369 9188

Customer Care facsimile number: +971 4 369 9911

If you would like us to contact you for more details, please click here

For Small and Medium businesses: SME.Support@du.ae

For Large businesses: MajorAccounts.Business@du.ae

For business customer care: care.business@du.ae