You have different types of solutions: BIS with no installation needed and BES the behind-the-corporate-firewall installation.
BIS is more for individuals and small companies while BES is more for companies who have their own email server

There are no installation or license fees associated with BIS.
For BES the setup requires installation and licenses (CALs – Client Access License) please contact your assigned account manager he will be able to provide you with the information you need.
For BES and BIS, you will have to pay monthly fee for every line on which you want BlackBerry service. There are 2 plans: Unlimited National (130 AED per month per BB user), whereby you have unlimited access to email and internet within UAE and Unlimited International (260 AED per month per BB user) whereby you have unlimited access to email and internet within UAE and abroad also. Note that Unlimited International is not be available yet for PaYG Plus customers.
Plans are selected per line whereas the installation and licenses are at company level.
Note: 1GByte monthly fair use policy applies. Additional usage will be charged at 1fils/KB (within UAE) and as per data roaming charges (outside UAE)

New and existing customers can sign up and enjoy unlimited service with no activation or monthly fees until 5 Nov 2008

Yes, same monthly charges for both mobile plans. BlackBerry from du is available for Mobile Connect lines and Mobile Pay As You Plus lines.
PLEASE NOTE BLACKBERRY UNLIMITED INTERNATIONAL (AED 260) is NOT AVAILABLE FOR Pay as you Go Plus.

PaYG Plus customers will be charged in the same way as Mobile Connect customers, i.e. the monthly charges of 130AED will be charged on the bill and not deducted from the prepaid account.

You will now need to configure your email accounts to start synchronising your emails to your phone
Please refer to the user guide. The user guide can be downloaded from our website.

BIS is for individuals and more suitable for small companies who don’t have their own email server but use POP3/IMAP/gmail email accounts; BES is more suitable for companies who have their own email server

The BIS is easy to setup and requires no installation fee. , whereas BES requires installation and licenses (CALs)

Please insert your du SIM card in your device; if the device works properly it means it not SIM locked and you can use BlackBerry services from du on your device. Otherwise, you can purchase a BlackBerry device from du and use our BlackBerry services on your new device.

When your company subscribes to a BlackBerry plan, the BlackBerry users benefit from data bundles. Sending and receiving emails locally will be for free.
While roaming abroad and using BlackBerry, GPRS roaming charges will apply for the Unlimited Local plan users; please check www.du.ae for more information about the data roaming charges.

Note:
BlackBerry® is an always on, always connected GPRS service. It will automatically attempt periodically to connect to the GPRS network when turned on in another country and there is a possibility that a charge could be triggered when the device connects to the network. BlackBerry® email functionality can be switched off whilst roaming to avoid unnecessary costs

1. In case a user wishes to self-suspend / resume the BlackBerry service for his Internet-based email accounts (in case of travel abroad), he can do so through the filter configuration (www.du.blackberry.com or Email settings in the device menu)
2. In case a user wishes to self-suspend / resume the BlackBerry service for his corporate email account (in case of travel abroad), he can do so from his device menu:

Homescreen -> Inbox -> Options -> Email Filters -> If no filters apply, send email to handheld: Yes Change Option to NO
And all email will stop forwarding

A 1GB fair usage policy applies; please note that 1GB is more than sufficient for a high usage BlackBerry customer.
In the unlikely event that a customer exceeds the fair usage policy (1 GB), the customer will get additional data charges (1 fils/KB) for local use and as per data roaming charges for roaming use.

For BlackBerry Internet Service, you have the following channels made available for you:

1. your company admin calls our customer care on 188 and asks for activation. He will have to send the needed documentation by fax
2. through du shops or business centres: the person whose name is on your company trade license or any person that has an authorisation letter can ask for BlackBerry subscription
3. through self care portal: your company payment responsible or admin can logon to our self care portal and activate BIS on selected company lines
4. through your account manager

For BES installations you need to contact your assigned account manager.

Yes, you can subscribe to du BlackBerry even if you have BlackBerry from Etisalat.

You can keep your existing Etisalat BES and subscribe to BlackBerry service on your du lines. All you need to do is purchase CALs from du to add on your existing BES server.

Yes, you can do that. BES Licensing is carrier/network independent and are completely transferable across servers.

In any case, you don’t need to install a new BES server, you can add CALs or use the same CALs with du using your existing BES server.

In case you currently have BIS all you need is cancel your current BlackBerry monthly subscriptions and sign-up with us for new subscriptions on selected du lines.

There are 2 sides to this:

1. You need to inform du about the mobile line(s) you wish to cancel BlackBerry on and you need to also inform du about the mobile line(s) you wish to activate BlackBerry on. Once communicated, du will cancel and activate BlackBerry accordingly
2. Once step 1 is done, your company BlackBerry admin will need to add/remove user on your company BES server

Please note you may need to purchase more CAL’s from du to add more users

No, you cannot add BIS subscriptions in case you have BES subscription from du. Note that BES subscription from du comes with full BIS features, so you need to add more BES users.

No, you cannot add a BES setup in case you have BIS subscriptions from du. You will have to cancel the BIS subscriptions first and then BES will be installed for you. The BES users you add will have full BIS features.

For BIS: you can do so by visiting our du shops or business centres or by calling your account manager.
For BES: You can do so by calling your account manager. However, for BES there is a minimum commitment period for 12 months, in case you are deactivating before the expiry of 12 months, you might incur some charges; your account manager will be able to assist you.

If you terminate BlackBerry before the expiry of the minimum commitment period, you will be required to pay for the service until the end of the minimum commitment period and du shall not refund any charges paid in advance for the minimum commitment period:

• You will be charged each month for 12 months even if you request to de-activate the service
• In case the whole contract is terminated then the monthly fee of the remaining months will be added manually to the last bill.

Both BlackBerry plans give BlackBerry users Internet access so they can access the Internet through the BlackBerry browsers: Internet Browser or Browser. In the BlackBerry handset menu of BlackBerry users, additional browser icons are created which allows users to access Internet and traffic will be credited to your BlackBerry subscription which is unlimited.

We recommend using the Internet Browser or Browser when accessing the Internet. However, to access the du portal MyWorld we recommend to use the du browser and APN since access to MyWorld from the du browser is free of charge.

Please note that if you access the Internet through your du browser (not the BlackBerry browsers: Browser or Internet Browser) you will be charged as per applicable mobile data tariffs. Please check the user guide, it will guide you and illustrate to you the browsers we recommend you to use.

For BlackBerry, the bundled data that comes with BlackBerry subscription allows to also access both email and Internet. You wont be charged for sending / receiving emails.

We don’t recommend that you subscribe to our mobile data bundles in case you have a du BlackBerry subscription since your du BlackBerry subscription provides you with unlimited Internet access.

If you travel overseas and make and receive voice calls you will be charged at the prevailing roaming charges for your voice tariffs. Data roaming charges also apply for email and Internet browsing for Unlimited National plan users; as for the Unlimited International users, data roaming is included in their BlackBerry subscription so no charges apply.

Note:
BlackBerry® is an always on, always connected GPRS service. It will automatically attempt periodically to connect to the GPRS network when turned on in another country and there is a possibility that a charge could be triggered when the device connects to the network. BlackBerry® email functionality can be switched off whilst roaming to avoid unnecessary costs

1. In case a user wishes to self-suspend / resume the BlackBerry service for his Internet-based email accounts (in case of travel abroad), he can do so through the filter configuration (www.du.blackberry.com or Email settings in the device menu)
2. In case a user wishes to self-suspend / resume the BlackBerry service for his corporate email account (in case of travel abroad), he can do so from his device menu:

Homescreen -> Inbox -> Options -> Email Filters -> If no filters apply, send email to handheld: Yes Change Option to NO
And all email will stop forwarding
Pease refer to the user guide made available for you. It will illustrate to you how to self suspend / resume BlackBerry services

No specific roaming deposit is required for BlackBerry. In case the customer has roaming on his line, his BlackBerry will be active while roaming.

E-mail
BlackBerry automatically delivers your email to your BlackBerry® handset, enabling you to manage your inbox wherever you are and respond quickly. BlackBerry uses GPRS or EDGE technology to deliver your emails to your device.

Beyond e-mail
As well as Mobile Email, BlackBerry offers web access, as both offer organiser, task pad and address book functions.
The BlackBerry Enterprise Server setup can also offer wireless calendar functionality and enable access to corporate data.
These developments capitalise on the power of BlackBerry and adapt it to deliver customised business data and application, providing solutions for a range of industry-specific and cross-industry issues.

BlackBerry enables you to:

• Stay in touch. Be more reactive to customers and colleagues.
• Save time. Mobile Email turns down time into productive time.
• Manage your agenda. Calendar synchronisation enables you to know where to be and when, even when things are changing while you are out of office.
• Carry your business around with you. For example mobile sales professionals can access critical data from the field. And technicians can check case history or receive job requests without returning to the office.

Yes, Arabic is rendered to Blackberry devices. Typing Arabic is not supported as yet. It could be available in the devices due out next year or maybe earlier. In other words, you can receive and read an email in Arabic but you cannot type an email in Arabic.

No, BlackBerry operates on a fully “push” function. Your e-mail is always synchronised. When you receive the email at your email address it is automatically available on your mobile device.

Yes.

Yes. Please check the user guide for more details.

Yes. Please check the user guide for more details.

Internet Based Email:

• Internet Service Provider (POP3/IMAP) – mailme, emirates.net etc email account typically given with the internet service.
• Webmail/Internet Mail (web browser) – Gmail, Yahoo! Mail Plus, Hotmail plus…

Note : in case you have a yahoo or hotmail account, you need to upgrade to Yahoo! Mail plus or Hotmail plus.

Corporate Email:

• Microsoft Exchange/Outlook
• IBM Lotus Domino/Notes
• Novell Groupwise

Yes. Please check the user guide for more details.

Yes.

Yes.

Yes.

New Customer (SME/SoHo)

1. Copy of Trade License (original to be presented)
2. Authorisation letter from the company nominating an authorised signatory to acquire the du mobile services*
3. Copy of the identity document of the authorised signatory (original to be presented)
   1. Passport copy or
   2. UAE National Identity card or
   3. UAE driving license
4. Signed Application Form (if applicable)
5. Signed Contract (if applicable)

New Customer (Large Accounts)

1. Copy of Trade License* (original to be presented)
2. Credit Application Form** attached with
   1. Financial Statement
   2. Financial history(3 months bill from previous operator)
3. Authorisation letter from the company nominating an authorised signatory to acquire the du mobile services***
4. Copy of the identity document of the authorised signatory (original to be presented)
   1. Passport copy or
   2. UAE National Identity card or
   3. UAE driving license
5. Signed Application Form (if applicable)
6. Signed Contract (if applicable)

Existing Customers

1. For customers who already have du business mobile lines, please contact your account manager or call 188

For large accounts he/she must contact the assigned account manager

This default signature for an Enterprise user is configured on the BES (globally) at the desktop (individually) or on the handheld (individually) On your BlackBerry go to the messages>> click on the trackwheel and go to options>>email setting. Under this menu you will see the auto signature which you can enable/disable and enter the message you would like.

The attachment types which can be viewed are JPG, BMP, GIF, PNG, TIF, Word documents, PowerPoint presentations, Excel spreadsheets, WordPerfect documents, PDF, TXT, ZIP and HTML. The BES administrator can turn on/off support for each type of extension.

BlackBerry Connect technology enables a variety of leading manufacturers such as Nokia and Motorola to take advantage of proven BlackBerry “push” technology to automatically deliver email and other data to a broader choice of wireless devices, operating systems and email applications.

While you are on a call, you can use any Blackberry Wireless Handheld application, except email and web browsing. Note is available if you want to record details while on the phone.

The triangle icon indicates that the Blackberry Wireless Handheld is roaming onto another service provider’s wireless network.

A problem has prevented the message from sending properly. Open the message with the X beside it, and scroll up to the header of the message. The Message Status field will outline the problem. Please contact your service provider for more information.

Messages are sent to the handheld in 2 KB parts; however, the receiver is able to request more of the message, to a maximum size of 32 KB is received. Messages in excess of 32 KB remain fully intact when forwarded from the BB handset to another email account. The full message still remains on the mail server.

In the top right corner of the Home screen, just below the battery power indicator, you will see the network status indicator. Just as with cellular telephones, the more bars that appear, and the better the coverage you are in.

In case you change your BlackBerry handset or insert your SIM into another device, you need to confirm the change of handsets by communicating your new device PIN# and IMEI to your company BlackBerry admin (in case of BES only) and also by clicking on Email settings in your device menu screen. Please refer to the user guide available for you.

Lower case “gprs/edge” indicates that BlackBerry services have either not been activated or are currently not working
Upper case GPRS/EDGE indicates successful activation of BlackBerry service and proper functioning of the service on the network side.

The 9700, 8520, 8900 models are available to purchase from du shops and business centres and or e-shop.
The 9700 price is: 2399 AED
The 8520 price is: 1099 AED
The 8900 price is: 1599 AED

BlackBerry from du works on any BlackBerry handset provided the BlackBerry handset is not SIM locked.

Please visit one of our du shops/business centres or contact account manager along with your invoice. If we detect the damage as a legitimate one, we will provide you with a replacement for free.